Lifetime Windows & Doors Reviews

I started looking for new windows and sliding glass doors last year ('21) with the primary goal to have them replaced in time for fire season, after w... read moreI started looking for new windows and sliding glass doors last year ('21) with the primary goal to have them replaced in time for fire season, after what we'd experienced in '20 and the original (I think) aluminum windows and sliding glass doors to my home from the mid-'70s allowing soot to seep through. It took me quite a bit to make a decision between Lifetime and a competing company, as well as which particular products and designs/color would be best (vs. my budget, of course), so I ended up getting my order in the fall of '21, originally scheduled for installation in Feb '22. I worked with Tate for the quoting and contract process, he was great at taking me through the pros and cons of which options would work best for me and my home and never lost patience with all the questions I was asking! Installation actually came early, just after new year's '22. I was amazed at how quickly (and cleanly!) Tom, Tony and Solomon were able to remove my old windows and sliding glass doors, install the new ones, and replace all the trim work to look the same as they were before (and also keeping me out of trouble with the HOA). There was an immediate difference in how comfortable my home was, the temperature throughout each room was much more consistent and I could hear my heat pump working much less to keep the house warm. There were a handful of issues with the windows and sliding glass doors. First, one of the three sliding glass doors would loudly squeal when opening or closing. This was caught on the day of installation, a seal on the moving panel was scraping the stationary panel, sort of like a windshield wiper on a car. The installers explained that this was likely because the door had been in their cold warehouse and also my house didn't have the heat turned on during the install, and once things warmed up, everything would straighten out. Unfortunately, it didn't. After attempts to trim that seal failed to resolve the issue, it was discovered that the glass of the stationary panel was bowed inward. The Lifetime replaced the stationary panel, but then discovered that the trimmed seal was allowing air to come through the door. They tried ordering a new seal, but the incorrect part kept getting delivered, so they ordered a replacement sliding panel. The manufacturer arranged for another installation company to install this despite me working exclusively with Lifetime throughout this process. The second issue was with the locks on two of the windows. On one, the lock was missing entirely. The installers cut a heavy piece of wooden dowel to put in the track of the window, and we tested to make sure that someone couldn't force the window open or out of its track. On the other window, the decorative handle/cap broke off during the installation process, so while the window could be locked and secured, the bare metal lock was exposed (and difficult to tell when the lock was actually engaged). It took several visits and a lot of back and forth across a couple months to have these two fixed, because the manufacturer had used a different design lock temporarily to complete orders and get them shipped during material shortages/to get around supply chain issues, but the replacements they kept shipping were of their "regular" design. The third issue I actually discovered with somewhat convenient timing as the Lifetime team was preparing to replace the stationary panel in the aforementioned sliding glass door. One of the windows would leak water into my home during heavy rain, when a gutter over the window was overflowing. The installers took a quick look at it and discovered a pinhole in the caulking around the trim they'd installed. They applied more caulking and tested to confirm its no longer leaking. While this is kind of an epic story to just have my windows and sliding glass doors replaced, I'm still giving Lifetime a solid five stars. They took all of my concerns seriously, explained everything they would be doing each and every step of the way, and the new windows look and perform even better than I could have expected! hide

This has been a journey! I started looking for new windows and sliding glass doors last year ('21) with the primary goal to have them replaced in time... read moreThis has been a journey! I started looking for new windows and sliding glass doors last year ('21) with the primary goal to have them replaced in time for fire season, after what we'd experienced in '20 and the original (I think) aluminum windows and sliding glass doors to my home from the mid-'70s allowing soot to seep through. It took me quite a bit to make a decision between Lifetime and a competing company, as well as which particular products and designs/color would be best (vs. my budget, of course), so I ended up getting my order in the fall of '21, originally scheduled for installation in Feb '22. I worked with Tate for the quoting and contract process, he was great at taking me through the pros and cons of which options would work best for me and my home and never lost patience with all the questions I was asking!Installation actually came early, just after new year's '22. I was amazed at how quickly (and cleanly!) Tom, Tony and Solomon were able to remove my old windows and sliding glass doors, install the new ones, and replace all the trim work to look the same as they were before (and also keeping me out of trouble with the HOA). There was an immediate difference in how comfortable my home was, the temperature throughout each room was much more consistent and I could hear my heat pump working much less to keep the house warm. Unfortunately, there were a handful of issues with the windows and sliding glass doors, but nearly all were pretty squarely due to the manufacturer. First, one of the three sliding glass doors would loudly squeal when opening or closing. This was caught on the day of installation, a seal on the moving panel was scraping the stationary panel, sort of like a windshield wiper on a car. The installers explained that this was likely because the door had been in their cold warehouse and also my house didn't have the heat turned on during the install, and once things warmed up, everything would straighten out. Unfortunately, it didn't. After attempts to trim that seal failed to resolve the issue, it was discovered that the glass of the stationary panel was bowed inward. The Lifetime replaced the stationary panel, but then discovered that the trimmed seal was allowing air to come through the door. They tried ordering a new seal, but the incorrect part kept getting delivered, so they ordered a replacement sliding panel. The manufacturer arranged for another installation company to install this despite me working exclusively with Lifetime throughout this process.The second issue was with the locks on two of the windows. On one, the lock was missing entirely. The installers cut a heavy piece of wooden dowel to put in the track of the window, and we tested to make sure that someone couldn't force the window open or out of its track. On the other window, the decorative handle/cap broke off during the installation process, so while the window could be locked and secured, the bare metal lock was exposed (and difficult to tell when the lock was actually engaged). It took several visits and a lot of back and forth across a couple months to have these two fixed, because the manufacturer had used a different design lock temporarily to complete orders and get them shipped during material shortages/to get around supply chain issues, but the replacements they kept shipping were of their "regular" design.The third issue I actually discovered with somewhat convenient timing as the Lifetime team was preparing to replace the stationary panel in the aforementioned sliding glass door. One of the windows would leak water into my home during heavy rain, when a gutter over the window was overflowing. The installers took a quick look at it and discovered a pinhole in the caulking around the trim they'd installed. They applied more caulking and tested to confirm its no longer leaking.While this is kind of an epic story to just have my windows and sliding glass doors replaced, I'm still giving Lifetime a solid five stars. They took all of my concerns seriously, explained everything they would be doing each and every step of the way, and the new windows look and perform even better than I could have expected! hide

Got all my windows and doors replaced. Solomon and Benson did a great job.

We had seven windows and a patio door replaced. Kai and Matt H. were punctual, polite, and efficient. The work was excellent with no issues.

Excellent installation experience.
Zack and Kyle both took it a step beyond just good enough and into excellence. Personable, friendly and professio... read moreExcellent installation experience.
Zack and Kyle both took it a step beyond just good enough and into excellence. Personable, friendly and professional, these guys know what they are doing and are helpful in guiding a new home owner in the right direction for upgrades and improvements.
I would use lifetime again if I need to.
Thanks Kyle and Zack. hide

Chris was very informative and knowledgeable about windows and choices. He is also very professional. I would recommend him to anyone who is consideri... read moreChris was very informative and knowledgeable about windows and choices. He is also very professional. I would recommend him to anyone who is considering windows. hide

Great work from Zack and Kyle! We love our new windows!

Excellent work by Solomon and Tony F. who installed a beautiful sliding glass door in our kitchen. Very friendly guys who most definitely knew their ... read moreExcellent work by Solomon and Tony F. who installed a beautiful sliding glass door in our kitchen. Very friendly guys who most definitely knew their stuff. I don't know about the rest of you folks, but I got the "A Team." Great job you two! Bob hide

Enrique and Ricardo installed a large window in my living room window, and a sliding glass door. They were on time, professional, and courteous. Thei... read moreEnrique and Ricardo installed a large window in my living room window, and a sliding glass door. They were on time, professional, and courteous. Their work was excellent. I am happy with my new window and door. hide

Positive: Professionalism , Punctuality , Responsiveness Solomon and Tony F showed up at the scheduled time. They got to work immediatly and finished ... read morePositive: Professionalism , Punctuality , Responsiveness Solomon and Tony F showed up at the scheduled time. They got to work immediatly and finished removing and installing the new windows at the scheduled time. They did a great job. hide

They haven't been here yet!! How can I evaluate them?

Great expirence With Solomon our installer, made it fun and we enjoyed having him in our home.

We had our exterior doors replaced by Lifetime Windows and Doors. We are in love with how our new doors looks. Our house can be difficult to work with... read moreWe had our exterior doors replaced by Lifetime Windows and Doors. We are in love with how our new doors looks. Our house can be difficult to work with due to the age and build style but our install crew did an amazing job. Tomy and Hugo were very polite and extremely fast. hide

Virgil was informative and very cognizant of the product.

Positive: Professionalism , Punctuality Great work from Zack and Kyle! We love our new windows!

We bought several windows and a front door in early January ‘22 and we had problems with the door a few months later. A tech came and tweaked it and i... read moreWe bought several windows and a front door in early January ‘22 and we had problems with the door a few months later. A tech came and tweaked it and it was good for awhile but it started acting up again so we contacted Lifetime W & D and Scott, a different technician, came out quickly and completely secured it so that it’s working smoothly and quietly. Thank you for the wonderful customer service and we trust and would recommend Lifetime to anyone and everyone. Great company! hide

We love our new windows and slider door. Enrique and Ricardo were fantastic - on time, professional, did an excellent job and clean up. We are very pl... read moreWe love our new windows and slider door. Enrique and Ricardo were fantastic - on time, professional, did an excellent job and clean up. We are very pleased will the whole experience as well as the price point being very reasonable amongst other bids we received for the same or less quality product. hide

We had six upstairs windows and exterior sills in our 1929 house replaced with Milgard Tuscany custom windows. we first had very helpful and ongoing ... read moreWe had six upstairs windows and exterior sills in our 1929 house replaced with Milgard Tuscany custom windows. we first had very helpful and ongoing support from their sales rep, Angel Scott. When the new windows were installed last week, Enrique and Ricardo did an excellent job, including being very proactive in repairing some dry rot they found in one window's framing. The job was completed on schedule and the new windows look great! hide

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value We are so happy with our new windows!! Zack & Dakota were professional, eff... read morePositive: Professionalism , Punctuality , Quality , Responsiveness , Value We are so happy with our new windows!! Zack & Dakota were professional, efficient, polite, and a pleasure to have around. They showed up on time and had great attitudes (we had difficult windows to install). Highly recommend LW&D and would request that you have these two do your installation! hide

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Kyle, Zack, and Robbie worked for 4 days replaced 13 windows, and 1 slider.... read morePositive: Professionalism , Punctuality , Quality , Responsiveness , Value Kyle, Zack, and Robbie worked for 4 days replaced 13 windows, and 1 slider. Excellent care to detail, made sure they covered everything with plastic, furniture included. They removed their shoes at our request when working inside. Very professional and very nice to be around. Kyle and Zack had very good ideas on the finish work around tile border of kitchen window, guest bathroom window, and slider area. We paid extra for the finish work, but it was worth it. We are very pleased with their work, and would highly recommend them to anyone! Thanks for the job well done! Walter and Kathy S. (A couple in our late 60's) with old school standards! hide

We are so happy with our new windows!! Zack & Dakota were professional, efficient, polite, and a pleasure to have around. They showed up on time and h... read moreWe are so happy with our new windows!! Zack & Dakota were professional, efficient, polite, and a pleasure to have around. They showed up on time and had great attitudes (we had difficult windows to install). Highly recommend LW&D and would request that you have these two do your installation! hide

Kyle, Zack, and Robbie worked for 4 days replaced 13 windows, and 1 slider. Excellent care to detail, made sure they covered everything with plastic,... read moreKyle, Zack, and Robbie worked for 4 days replaced 13 windows, and 1 slider. Excellent care to detail, made sure they covered everything with plastic, furniture included. They removed their shoes at our request when working inside. Very professional and very nice to be around. Kyle and Zack had very good ideas on the finish work around tile border of kitchen window, guest bathroom window, and slider area. We paid extra for the finish work, but it was worth it. We are very pleased with their work, and would highly recommend them to anyone! Thanks for the job well done! Walter and Kathy S. (A couple in our late 60's) with old school standards! hide

Had a few other estimates on replacing all my windows. Decided on lifetime Windows and doors. Very professional. Tom and Ron were the installation guy... read moreHad a few other estimates on replacing all my windows. Decided on lifetime Windows and doors. Very professional. Tom and Ron were the installation guys did a beautiful job. We're very professional in their work. Very very satisfied!! hide

Zack and Kyle did a fantastic job on replacing 11 windows on my 1990 manufactured home. I was impressed on the level of communication and team work.
... read moreZack and Kyle did a fantastic job on replacing 11 windows on my 1990 manufactured home. I was impressed on the level of communication and team work.
I highly recommend Lifetime windows!! hide

The crew was great and was very capable. They were responsive to my concerns and spent the time necessary to ensure that I fully understood the proces... read moreThe crew was great and was very capable. They were responsive to my concerns and spent the time necessary to ensure that I fully understood the process . The installers were fabulous and a joy to work with. hide

Very happy with this experience. In May we had John come out and take a look at our windows. Within a couple hours he put together several quotes for ... read moreVery happy with this experience. In May we had John come out and take a look at our windows. Within a couple hours he put together several quotes for different options and worked with us to get exactly what we wanted. Today Matt and Kai came to do the installation and the new windows look amazing. They did a great job and we will absolutely be using them for our next window replacement. hide

Tom and Solomon installed four new windows in our 32 year old house today. They were very professional, highly skilled, and worked non-stop to get th... read moreTom and Solomon installed four new windows in our 32 year old house today. They were very professional, highly skilled, and worked non-stop to get the job done. Tom took the time to make some nice narrow trim to go around the inside of the windows so they fit perfectly. Solomon even shared a tip with my husband on how to quickly remove vinyl siding without having to remove the nails. They both went above and beyond our expectations! hide

We installed new windows on two entire levels of our 1959 split level home. Going from original aluminum windows to new vinyl windows was an expense b... read moreWe installed new windows on two entire levels of our 1959 split level home. Going from original aluminum windows to new vinyl windows was an expense but well worth it. From start to finish the process of working with Lifetime was great - highly informed and no pressure sales, great communication at all stages, and installation was right on time. Kai and Matt were our installation team, and super diligent and professional. They did a fantastic job working around another crew onsite (doing our kitchen remodel), with one day of high temps, and incredibly knowledgeable and precise. Every one of our new windows looks amazing and we’re so excited we can finally open them to let in the breeze! Highly recommend lifetime windows - great value, great quality, great staff! 10/10. hide

Hunter & Kyle did a great job on installation of replacement windows. They worked through one of the hottest week here in Bend in some time. Would ... read moreHunter & Kyle did a great job on installation of replacement windows. They worked through one of the hottest week here in Bend in some time. Would recommend them any time. hide

Kai and Matt did a wonderful job. They arrived on time and they installed our new windows beautifully. We are very pleased with the work that they d... read moreKai and Matt did a wonderful job. They arrived on time and they installed our new windows beautifully. We are very pleased with the work that they did. hide